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HR & Benefits Officer

Job Offer - Ref : HR&BOff


Our mission is to offer Enterprise Agility to large organizations such as BNPP-Fortis, ING, Belfius, Axa, GDF, Elia, Electrabel, Fluxys, Voo, NMBS, MIVB… in combining Technology Vision, Motivating Culture and Continuous Business Improvement.

As an employer, we want to offer our people the best environment and conditions for blossoming. Actually, we do believe that happy team members result in happy clients which in turn creates a happy company. Virtuous circle!


As a growing company, we currently have an opportunity available for a HR and Benefits Officer  to join our Human Office team here at Cream.

This role will be based at our HQ Office, Avenue Louise, a stone’s throw from Louise Metro station or just a short distance from Stephanie Tram station.

Reporting to the Founding Partner in charge of HR & Finances, and working closely with the Business Unit Managers, we are looking for someone to provide a proactive, proficient and high quality HR and Benefits service to every member of the Cream Team in a timely and accurate manner.


Main duties & responsibilities  


The successful candidate will be responsible for:

  1. Act as a first point of contact for all internal and external HR and Benefits related queries and provide generalist HR and Benefits guidance to Managers.

  2. Day to day management and the delivery of the resolution of both HR and Benefits queries, received by either telephone, email or in person.

  3. Assist Managers in their discussions with their people and suggest amendments for accuracy and compliance.

  4. Ensure that complex or sensitive HR and Benefits queries are escalated quickly and to the appropriate person.

  5. Support the delivery of the payroll process ensuring that all entries are correct.

  6. Administer all Benefits, e.g. company cars, fuel cards, GSM subscriptions, lunch vouchers, train cards, health insurance, group insurance, …

  7. Manage time-tracking vs payroll process and billing process

  8. Supervise holiday requests and sickness notice processes

  9. Produce, update and manage regular reports to a high standard of accuracy and presentation.

  10. Create and maintain electronic employee records throughout the employee lifestyle (wedding, moving, salary increase, promotion…).

  11. Produce contracts and letters for any starters or leavers and letters for contractual changes as required by the HR & Finance Partner or other Business Unit Manager.

  12. Assist with on-boarding processes to ensure streamlined inductions for new starters.

  13. Ensure that all hard copy files are compliant, maintained and are up to date.

  14. Coordinating change management activities as required.

  15. Participation in case work and investigations and other ad-hoc HR duties.


Additional responsibilities  


You will be required to complete other duties as may be reasonably requested by the management team.

  1. You will be required to attend any training courses/meetings/conferences.

  2. Participate in project groups.

  3. Be an active participant on Cream Team activities and projects.

  4. Present training courses/workshops.


Knowledge, Experience & Skills required


  1. Resilient and motivated. A positive “can do” approach to work.

  2. Credible - Strong influencing and communication skills (both verbal and written)

  3. The ability to adapt communication style appropriately.

  4. Ability to build up positive working relationships.

  5. Excellent planning and organisational skills, flexibility and the ability to prioritise at short notice.

  6. Proven problem-solving skills

  7. Able to work on confidential and personal data with a high sense of ethic

  8. Good self-presentation, an ambassador for the Cream values and a reference for Creamers.

  9. Great attention to detail. Analytical and the ability to effectively disseminate data.


What is Cream looking for?


  1. HR or Payroll qualification or related experience desirable (more than 3 years in small to medium size organization)

  2. Competent with Excel and IT programmes. Eager to work or learn working in Apple technologies environment.

  3. Fluent in French, Dutch and English.

  4. Full driving licence.


What does Cream offer you?


This role will allow you to work closely with the firm’s founders. After an intensive training and 4-hands work, Cream will give you as much autonomy and command as needed.

You will be accountable for your own activity end-to-end.


The scope can evolve as you take it.

Actually, our fast growing company relies on internal promotion for key responsibilities.


In return for your hard work and dedication, we will offer you a salary and package of Benefits with regards to your background, experience and in line with the market and our internal policies.


As the beginning of the list of advantages you’ll enjoy:

- 12 recuperation days (rising by 1 day per month for completed services) in addition to the legal 20 holidays.

- Mobile phone costs

- Medical insurance (DKV for you and your family)

- Group Insurance

- Great colleagues and delicious free-access coffee ;-)